Payments can be made via:

Credit and Debit Card

Paypal

Your credit card will be charged after the successful placing of your order and the approval of your card. If there are any problems, you’ll hear from us.

View our Returns Policy here.

1. Log your exchange / return request on the website.
Login to your Lecany account on the website and initiate the exchange or return process by completing the online request form.

Click here to log your exchange or return now.

2. Prepare the return parcel
Pack the product in its original packaging and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged.

Please include the return reference  in or on the outside of the parcel so that we can easily identify your return.

3. Courier collection
Our couriers will contact you within 1 to 2 business days after you have logged your return, to arrange the collection.

4. Return to the Lecany warehouse
If you’ve selected to return your product to the Lecany warehouse yourself you can do so

Please first log your request on the website  and select to return the product yourself before going to the Lecany warehouse.

4. Exchange or replacement / account credited
Once your returned product has been validated by Lecany quality team, your account will be credited, unless you have requested a replacement or an exchange.

Once your Lecany account has been credited, you can use the credit towards other purchase on the website.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund instead of the credit.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you have used a Gift Voucher or Promotional Coupon Code on an order from which you are returning one or more products, please refer to our terms and conditions here for more information on how these credits and refunds will be processed.

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

In general, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

You will receive an email notification once your return has been received at our warehouse

Please view answer under return policy here.

If you want to exchange your item for a different size or colour, you can return it to us, but a shipping cost will applicable.

  • you request a return within 30 days of receiving your original order (after 30 days, you can only return a product if it is defective)
  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact.
  • it is not missing any accessories or parts.

We do not accept exchange from any of the beauty product once they are unsealed from original packaging.

If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:

  • deliver the correct product to you (if the correct product is available) or;
  • credit your account with the purchase price of the product or;
  • refund you with the purchase price of the product.

If you want to exchange a qualifying product for a different size or colour, simply return the original product within 30 days of delivery for a free exchange.
To request an exchange:

  1. Login to your Lecany account and go to My Account > Log a Return
  2. Select the Log New Exchange/Return button
  3. Find the product you wish to return and click the ‘Exchange/Return’ button
  4. Complete the return request form:
    • Select the “Reason for return” as “I want to exchange it for a different size/colour”
    • Select your preferred action as “Exchange”.
    • Specify the new size and/or colour required in the field provided.
  5. Submit the request.

We will confirm via email within 1-3 business days whether the requested product is available and will provide further instructions for the collection of the return product.

If the requested product is available, our courier will deliver it and collect the unwanted product in a single visit. Our couriers will contact you to arrange the exchange.

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

  • replace the correct product to you (if the correct product is available) or;
  • credit your account with the purchase price of the product or;
  • refund you with the purchase price of the product.

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

If you received an incomplete delivery you can notify us here, then our friendly customer service team will be in touch with you to assist.

Get in touch with us here to cancel an item or a complete order.

If the order has not yet been paid for, it can simply be cancelled.

If it has been paid for, you have the option of a credit or a full refund.

To register as a user, click here or Register at the top of the Lecany website and create an account. We’ll need your full name, e-mail address, a password of 5 characters and your gender.

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